Step 1
Enquiry arrives
Messages from every connected channel land in one shared inbox.
14-day free trial
Every customer conversation, in one place.
Bring WhatsApp, Instagram, Messenger and website chat into one shared inbox — then turn every enquiry into a customer record, a follow-up and a booking, without switching tools.
- Growth-level features
- No credit card required
- Cancel anytime
Inbox12
AllOpenPendingClosed
- Sarah Lim2m
Is this still available?
- Jason Tan5m
How do I place an order?
- Emily Wong12m
Do you deliver to Penang?
- Nur Aisyah18m
Can I change my booking?
Sarah Lim
Online
SL
Is this still available?
10:24 AM
AI suggested reply
Yes! It's still available. Would you like me to help you place an order?
Use replyEdit
Type a message…
From first message
to loyal customer
DuckyConnect connects the steps that usually live in separate tools, so nothing falls through the cracks.
- Step 2
Customer identified
Link the chat to an existing customer or create a new record — no messy duplicates.
- Step 3
Owner assigned
Route to the right person or team so everyone knows who's following up.
- Step 4
Lead tracked
Capture source, value and next step in your pipeline.
- Step 5
Appointment booked
Check staff and resource availability and book without double-booking.
- Step 6
Reminders & insights
Send reminders, keep the full history and see what's working in analytics.
Connect all your customer channels
Meet your customers wherever they are. Bring conversations from popular channels into one unified inbox.
- Messenger
- Website Chat
- EmailComing soon
- TikTokComing soon
Channel availability and supported message types depend on each provider's eligibility and policies.
Everything you need to deliver
better customer experiences
Shared Inbox
Every conversation in one place, with assignments, internal notes and labels.
CRM & Pipelines
Customer profiles, linked channel identities, leads and pipeline stages.
Calendar & Booking
Appointments across staff, rooms and resources — with reminders and no double-booking.
Automation
Route chats, update records and send reminders with versioned, trackable workflows.
Campaigns
Consent-aware campaigns to the right audience, with opt-outs respected automatically.
DuckyAI
Reply suggestions, summaries and translation — your team always reviews before sending.
Analytics
Response times, pipeline value and bookings, with clearly defined metrics.
Integrations
Connect channels and tools, with health checks so you know when something needs attention.
Let AI handle the repetitive questions
Give DuckyAI your products, FAQs and policies so it can suggest accurate answers in your brand's tone. Suggestions stay drafts until someone on your team sends them.
Included on Growth and Business plans, with fair monthly allowances.
- Product questions
- Order & delivery
- Booking & appointments
- Policies & FAQs
Simple, transparent pricing
Start with a full-featured trial. Choose the plan that fits your business after that.
Starter
For small teams getting organised.
RM99/month
+RM25 per extra user / month
- 2 users included
- Shared inbox & CRM
- No AI included
Growth
For growing teams that want AI help.
RM199/month
+RM25 per extra user / month
- 5 users included
- Everything in Starter
- Basic AI: reply suggestions, summaries & translation
Business
For multi-location operations.
RM349/month
+RM20 per extra user / month
- 10 users included
- Everything in Growth
- Advanced AI, including workflow drafts
Enterprise
For larger teams with advanced needs.
Custom
- Custom users & limits
- Custom AI entitlements
- Tailored onboarding & controls
Prices in Malaysian Ringgit. Annual discount applies to the plan price. AI usage is subject to fair monthly allowances — never unlimited, and never charged as a surprise overage.
Is there a free plan?
There's no free-forever plan, but every new workspace gets a 14-day trial with Growth-level features — no credit card required.
How does the trial work?
Sign up, connect your channels and invite your team. You get Growth-level access for 14 days so you can try the inbox, automations and AI on real conversations.
What happens after the trial?
Pick a plan to keep going. Your workspace data isn't deleted when the trial ends, so you can pick up where you left off when you subscribe.
Is AI usage unlimited?
No. AI is included on Growth and Business plans with a fair monthly allowance. You'll see your usage in the app, and we never add surprise overage charges.
Does AI reply to customers on its own?
Not by default. DuckyAI suggests replies and summaries; a member of your team reviews and sends them. Any action that changes your records needs approval from someone with the right permissions.
Can I change plans later?
Yes. Upgrades take effect as soon as payment goes through. Downgrades apply at your next renewal — we never silently delete data.
Which channels can I connect?
WhatsApp, Instagram, Facebook Messenger and website chat, with TikTok and email on the roadmap. Some channels depend on the provider's eligibility rules.
Try DuckyConnect for 14 days
Try Growth-level features — shared inbox, CRM and AI assistance — on your real customer conversations.